At The Polished Chameleon, we are committed to delivering premium automotive care across all our services, including Ceramic Tinting, Wraps, PPF & PPS, Bodywork, Facelifts, Detailing, and Ceramic Coating.
Due to the nature of our services, refunds are not provided once a service has been completed. Every vehicle undergoes a quality inspection prior to handover to ensure workmanship meets our standards.
If you are dissatisfied with any aspect of the service, please notify us within 48 hours of service completion. Where a verified workmanship issue exists, we will:
Rework or correct the affected area at no additional cost, or
Offer an appropriate remedy at our discretion
Refunds will only be considered in exceptional circumstances where corrective action is not feasible.
This policy does not cover concerns arising from misuse, accidents, neglect, environmental exposure, or third-party interference after service completion.
While your vehicle is on the premises of The Polished Chameleon, we take reasonable measures to ensure professional handling by trained personnel.
However, vehicles are left at the owner’s risk. The Polished Chameleon shall not be held liable for loss or damage resulting from circumstances beyond our reasonable control, including but not limited to:
Theft, fire, natural disasters, or force majeure events
Pre-existing mechanical, electrical, or cosmetic defects
Items left inside the vehicle that are not removed or declared
Customers are strongly advised to remove all personal belongings prior to service and to disclose any pre-existing damage.
Our liability, where applicable, is strictly limited to damage proven to be caused directly by our negligence during service.
The Polished Chameleon offers warranties on selected services to assure customers of quality workmanship and materials.
Ceramic Window Tinting – 5-Year Warranty
All ceramic window tint installations are covered by a 5-year warranty against:
Bubbling
Peeling
Cracking
Discoloration
This warranty applies under normal vehicle use and remains valid provided:
The tint is not scratched, tampered with, or physically damaged
Aftercare instructions and curing periods are strictly followed
The warranty does not cover damage caused by accidents, sharp objects, misuse, or third-party interference.
Wraps, PPS & PPF
Wraps, PPS, and PPF installations are warrantied based on the product used and installation scope.
Warranty covers lifting, peeling, and adhesive failure under normal conditions.
Warranty does not cover:
Impact damage
Improper washing or chemical exposure
Normal wear and tear
Ceramic Coating
Ceramic coating durability varies depending on the selected package and maintenance routine.
Warranty remains valid only if recommended aftercare and maintenance guidelines are followed.
Improper washing, chemical exposure, neglect, or accidents void the warranty.
Body Work & Facelift Services
Bodywork and facelift services are warrantied for workmanship quality at the point of handover.
Warranty does not cover wear and tear, environmental exposure, or damage caused after collection.
General Warranty Conditions
All warranties apply to the original vehicle and owner only.
Proof of service is required for all warranty claims.
Warranty claims are subject to inspection and approval by The Polished Chameleon.
The performance and longevity of all services offered by The Polished Chameleon depend on proper aftercare.
The company shall not be responsible for service failure resulting from:
Improper washing techniques
Use of harsh chemicals or abrasives
Mechanical or environmental damage
Failure to observe curing periods
Failure to follow aftercare instructions may void applicable warranties.
All services are subject to availability and confirmation.
Selected services may require a deposit to secure a booking.
Cancellations or rescheduling must be communicated at least 24 hours in advance.
Late cancellations or no-shows may result in forfeiture of deposits.
The Polished Chameleon reserves the right to reschedule appointments due to operational, safety, or technical considerations.
By engaging The Polished Chameleon for any service, customers agree to:
These policies and disclaimers
Service-specific aftercare instructions
Warranty terms
The Polished Chameleon reserves the right to refuse service where safety, legal, or ethical concerns arise.
All disputes shall be governed by the laws of Kenya.
The Polished Chameleon complies with the Kenya Data Protection Act and is committed to protecting customer information.
Personal data is collected solely for:
Service delivery
Booking and communication
Customer relationship management
We do not share customer data with third parties without consent, except where legally required.
Customers may request access, correction, or deletion of their personal data by contacting us directly.